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Accessibility Statement

Our commitment to accessibility is committed to improving the accessibility of our website for all users, regardless of ability. We also make sure our accessibility features work for most technologies, whether you’re using a tablet, mobile phone, laptop or older desktop computer.

Key standards and guidelines

We care about accessibility. Because of this, we put accessibility standards at the heart of how we research, design and deliver all our new online products and services. Here are some of the accessibility standards we aim to follow:

Supported browsers

We want you to have a good experience with our site no matter which browser you’re using. Our website will display and function with graded browser support across these supported browsers:

Current exceptions

Our new page design has addressed issues such as colour contrast and labelling. Some of our older pages still need to be updated but we will update these pages soon.

Responsive web design

We have been working on many of our pages to make them responsive.

Responsive web design responds to your behaviour and specific device, based on screen size and platform. We build responsive pages using a mix of flexible grids, layouts, images and CSS media queries. As you switch from a laptop to a tablet or phone, the responsive pages automatically resize.

Older browsers like Internet Explorer 8 and earlier do not understand the use of CSS media queries. This means our responsive pages show a desktop view for these browsers.

If you’re using Explorer 8 or below and would like to magnify text, images and controls on the page, you can use the ‘Zoom’ feature. Change the zoom level with the magnifying glass icon on the bottom right corner of each Explorer window or from the page menu. Choose 100%, 125%, or 150%, or, specify magnification up to 1,000%.

Third-party content

While we try to make sure all our web-based products are accessible to a wide range of users, we don’t control all the content on our website. As a result, we can’t guarantee the accessibility of content managed by fundraisers, charities, companies and other organisations using our products.

Tools for accessing content

Navigation shortcuts

There is a short menu at the start of every page that allows screen reader users to jump directly to the most important parts of the page, including main content and navigation. We hope this makes it easier for you to get where you need to with minimal searching.

Changing font size

Most browsers allow you to resize text on screen to a size you feel comfortable with. This tool is available in the menu of these browsers as follows:


We are careful to ensure we use enough contrast on the website. However, if you notice any colour combinations that cause you problems, please contact us


We work hard to make sure all our link names are distinct and not repeated on pages.


Your feedback helps us improve the site for all our visitors. If you have any difficulties accessing content on our website, or if you have suggestions about how to improve its accessibility or usability, please contact us.

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